Frequently Asked Questions
Orders & Shipping
How long does delivery take?
Most orders are processed within 3-5 business days. Standard delivery takes 7-14 business days, while white glove delivery takes 14-21 business days. You will receive tracking information once your order ships.
What are your shipping options?
We offer standard shipping and white glove delivery service. White glove delivery includes room of choice placement and packaging removal. Shipping costs are calculated at checkout based on your location and order size.
Do you ship internationally?
We currently ship within the United States only. We do not offer international shipping at this time.
Products & Quality
What materials are used in your furniture?
We use premium materials including solid wood, veneers, and high-quality upholstery fabrics. Each product description includes detailed material information.
Are your products easy to assemble?
Most items require minimal assembly. All necessary tools and instructions are included. White glove service includes complete assembly.
Can I request fabric samples?
Yes, we offer complimentary fabric samples. Please contact us through our website to request samples.
Returns & Warranty
What is your return policy?
We accept returns within 30 days of delivery. Items must be in original condition and packaging. Return shipping costs are the customer’s responsibility.
Do you offer warranties?
Yes, we offer manufacturer warranties on all products. Warranty terms vary by product and are included with your purchase documentation.
What if my item arrives damaged?
Please inspect your delivery immediately. Contact us within 48 hours of delivery with photos of any damage. We will arrange for repair or replacement.
Payment & Financing
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer financing options through our partners. All payments are processed securely.
Do you offer financing?
Yes, we offer financing options through third-party providers. Details are available at checkout.
Can I pay with multiple payment methods?
Currently, we accept only one payment method per order.
Website & Account
How do I create an account?
Click “My Account” and follow the registration process. An account allows you to track orders and save favorites.
I forgot my password. What should I do?
Use the “Forgot Password” link on the login page. You will receive email instructions to reset your password.
Technical Issues
The website isn’t loading properly.
Try clearing your browser cache or using a different browser. Ensure you have the latest browser version.
I’m having trouble placing an order.
Check that your billing information matches your payment method. Contact your bank if you continue to have issues.
Customer Service
How can I contact customer service?
Use the contact form on our website. Please include your order number for faster service. We respond within 24-48 business hours.
Do you offer design consultations?
While we don’t offer full design services, our customer service team can provide product recommendations and styling advice.
Still Have Questions?
If you didn’t find the answer you’re looking for, please contact us through the form on our website. We’re always happy to help!